Respect. It’s a universal expectation in conversation, yet it’s not always given or received. Effective workplace communication requires a balance of confidence and consideration. When both the speaker and listener feel respected, collaboration improves. By understanding your communication style, you can ensure a productive and engaging exchange of ideas. For additional strategies on enhancing your workplace communication, check out 8 Ways You Can Improve Your Communication Skills.
Pat Kirkland proposed the Predator, Prey, and Partner (PPP) model, which identifies three distinct communication styles in the workplace. Let’s explore each one, using an example of a manager leading a team with a shortened project timeline.
The Predator Communication Style
A predator communicator is dominant, aggressive, and controlling. They prioritize their own voice over others, often using intimidation to impose their will. Leaders new to authority may mistake this for confidence.
For example, a predator-style manager might say: “I don’t care how it’s done, just get it finished on time. Work overtime if needed. No excuses.”
This approach pressures the team, leading to stress, reduced morale, and lower-quality work. While short-term goals may be achieved, long-term collaboration and trust suffer.
The Prey Communication Style
A prey communicator, on the other hand, values the listener’s needs over their own. They avoid confrontation, are passive, and often struggle to assert themselves. Their body language may be closed, and they may hesitate or apologize unnecessarily.
A prey-style manager might say: “I’m sorry, everyone. We’ll do our best to meet the deadline. It’s okay if you have to cut corners.”
This approach leaves the team feeling unsupported, leading to frustration and burnout. Without clear direction, projects may suffer from unrealistic expectations.
The Partner Communication Style
The ideal balance is the partner communication style. A partner communicator respects both their own ideas and those of others. They foster open dialogue, use clear and inclusive language, and maintain confident body language.
A partner-style manager might say: “Let’s discuss how to manage this project effectively. I appreciate everyone’s hard work and want to ensure we have the resources needed. What challenges are you facing, and how can I support you?”
This approach promotes collaboration, motivation, and higher-quality outcomes. Employees feel valued and are more engaged in the success of the project.
Tips to Maintain a Partner Communication Style
At times, encountering predator or prey communicators can influence our own communication style. To maintain balance, consider these strategies:
- Breathe deeply and speak at a steady pace to stay calm.
- Keep your overall intention focused on positive communication.
- Listen actively, maintaining eye contact without formulating a response too quickly.
- Ask open-ended questions to encourage discussion.
- Maintain a neutral, open posture without defensive body language.
Practicing these behaviors in a low-stress environment prepares you to apply them in high-stakes conversations. For more actionable techniques, explore 12 Effective Communication Strategies To Use at Work.
At Corporate Speech Matter Expert, we help professionals refine their communication styles to foster respect, confidence, and collaboration in the workplace. Contact us today to enhance your leadership communication skills.